Política de privacidade

At Shineloom.shop, protecting customer privacy is an important part of creating a trusted online shopping experience.

This Privacy Policy explains how ERT3 INVESTMENTS LLC collects, uses, stores, and protects customer information when customers:

  • Visit our Website;
  • Purchase bedding products;
  • Contact customer support;
  • Request returns or refunds;
  • Communicate with our team.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name;
  • Email address;
  • Shipping address;
  • Billing address;
  • Telephone number;
  • Order details;
  • Payment-related information;
  • Customer communications.

Technical Information

We may collect:

  • IP address;
  • Browser type;
  • Device information;
  • Operating system;
  • Website activity;
  • Cookies information;
  • Access timestamps.

2. Information Collected During Purchases

When customers purchase bedding products, we collect information necessary to:

  • Process orders;
  • Confirm payments;
  • Arrange shipping;
  • Provide customer service;
  • Handle returns;
  • Maintain transaction records.

3. Payment Information

Payments may be processed through secure third-party payment providers.

Shineloom.shop does not intentionally store complete payment card details unless necessary for authorized business purposes.

Payment providers may process information according to their own privacy policies.

4. How We Use Personal Information

Customer information may be used to:

  • Complete purchases;
  • Deliver products;
  • Provide order updates;
  • Respond to questions;
  • Improve website performance;
  • Prevent fraud;
  • Maintain business records;
  • Meet legal obligations.

5. Cookies and Similar Technologies

Shineloom.shop may use cookies to:

  • Improve website navigation;
  • Remember preferences;
  • Analyze website performance;
  • Improve shopping experiences;
  • Support website security.

Customers may manage cookie preferences through browser settings.

6. Information Sharing

We may share limited information with trusted service providers, including:

  • Payment processors;
  • Shipping carriers;
  • Website hosting providers;
  • Customer service platforms;
  • Fraud prevention services.

Information is only shared when necessary to provide services.

7. Data Security

We use reasonable safeguards designed to protect customer information.

However, no online transmission method can guarantee absolute security.

8. Data Retention

Customer information may be retained for:

  • Order fulfillment;
  • Accounting;
  • Tax obligations;
  • Customer service;
  • Legal compliance;
  • Dispute resolution.

9. Louisiana Privacy Considerations

Shineloom.shop strives to maintain transparent business practices and protect customer information during online transactions.

Louisiana consumer protection requirements emphasize truthful commercial practices and appropriate disclosure of seller information in online commerce.

10. Privacy Contact

For privacy-related questions:

Email: [email protected]